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Customer Success Manager (m/f/d)

Permanent employee, Full-time · München

Your Mission
Be the face of enmacc towards our customers and ensure they use the platform successfully, turning them into enmacc promoters themselves.
Your Responsibilities / What You'll Do
  • You are in charge to manage and consult our users along the customer journey ranging from onboarding users to guidance along the journey
  • You work closely with our existing portfolio of users and develop a trusted relationship
  • You ensure high customer satisfaction and retention in collaboration with our Account Management team by identifying and resolving issues and driving engagement
  • You ensure user education by updating our knowledge base, pop ups and walk-throughs
  • You monitor the impact of our user health and engagement effort to drive customer lifetime value
  • You act as a link between our existing user base and our internal departments by delivering concise customer feedback
Your Profile / What You'll Need
  • Having completed a degree in business, business informatics, business analytics, industrial engineering, economics, or similar1 -2 years of experience in customer facing departments.
  • Affinity and understanding of digital products and services.
  • Skilful at building long term relationships with executives and key stakeholders.
  • Ideally experience working with cross functional departments
  • Fluent in English, German is a plus
  • Energy market background is a plus.
Our Offer / What You'll Get
  • Working in the fastest-growing company in the energy trading sector in Europe
  • Joining an international grown-up start-up in the SaaS field, with modern office spaces in the heart of Munich
  • High class hardware and software
  • Working from home & flexible work times
  • An entrepreneurial company culture with flat hierarchies.
  • Due to our continuous growth, you will have the opportunity to grow personally and professionally alongside the organisation
  • Dog-friendly office

Got energy? Join us!
About us

enmacc is the fastest growing digital OTC energy trading platform in Europe and digitizes professional energy trading from start to finish. Market participants gain speed, efficiency and security. More than 360 companies and over 1,600 active traders already use the constantly growing enmacc network of energy suppliers, industrial companies, energy trading houses and municipal utilities for trading electricity & gas.

All customers can benefit from more market opportunities, liquidity and new business potential. enmacc users can utilize three trading screens: entender, enmarket and engreen. entender is the independent and largest RFQ platform for standard and non-standard energy products in Europe. enmarket is the independent price screen and open marketplace for bilateral one-click trading of electricity and gas standard products. engreen is a tailor-made trading screen for Guarantees of Origin (GoOs) and enables process security and trading in real-time in a complex and sometimes non-transparent market.

We do everything we can to facilitate the daily work of energy traders and portfolio managers and help them to focus on the things that really matter to them.

Your application
Thank you for considering a career at Enmacc GmbH. Please fill out the following form. In case you are experiencing problems with the document upload, mail your documents to jobs@enmacc.de.

Please upload any documents that you want to include with your application. CV and cover letter are required, and you should also attach copies of your references and certificates.

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